Oak VPN Terms of Service

Last updated: December 2024

1. Introduction

Welcome to Oak VPN. Oak VPN is a brand name for virtual private network services operated by Appility Ltd ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our virtual private network service, website, and applications (collectively, the "Service"). By using our Service, you agree to these Terms. If you do not agree, please do not use our Service.

Important: Appility Ltd is the legal entity responsible for providing the Oak VPN service. All billing, contracts, and legal matters are handled by Appility Ltd, and "Appility Ltd" will appear on your billing statements and payment receipts.

2. Service Description

Oak VPN provides a virtual private network service that encrypts your internet connection and masks your IP address to enhance your online privacy and security.

3. Account Registration

To use our Service, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Subscription and Payment

Our Service is provided on a subscription basis. Payment terms are specified during the subscription process. We may change our fees upon notice. Refunds are provided in accordance with our Refund Policy.

Billing: All payments are processed by Appility Ltd. "Appility Ltd" will appear as the merchant name on your credit card statements, bank statements, and payment receipts for Oak VPN services.

4.1 Refund Policy

We offer a 30-day money-back guarantee for all Oak VPN subscriptions. If you are not satisfied with our Service, you may request a full refund within 30 days of your initial payment.

Refund Terms and Conditions:

Eligibility: Refunds are available within 30 days of your initial payment date
One Refund Per Customer: We limit refunds to one per customer or payment method to prevent abuse
First-Time Refunds: First-time refund requests are automatically approved for eligible payments
Processing Time: Refunds are processed within 5-10 business days after approval
Refund Method: Refunds are issued to the original payment method used for the purchase
Service Access: Your access to the Service will be terminated upon refund processing

How to Request a Refund:

To request a refund, please contact our support team at [email protected] with your account information and reason for the refund request. Alternatively, you can request a refund through your account dashboard if you have an active subscription.

Refund Exclusions:

The following situations are not eligible for refunds:

Refund requests made after 30 days from the initial payment
Multiple refund requests from the same customer or payment method
Refunds for payments that have already been refunded
Refunds for accounts that have violated our Terms of Service

6. Acceptable Use

You agree not to use our Service for any unlawful purpose or in any way that could damage, disable, or impair our Service. Prohibited activities include but are not limited to:

Engaging in illegal activities
Distributing malware
Attempting to gain unauthorized access to networks or systems
Infringing on intellectual property rights
Sending spam or unsolicited messages

7. Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in our Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by law, Oak VPN shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

10. Changes to Terms

We may modify these Terms at any time. We will provide notice of significant changes. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact Oak VPN (operated by Appility Ltd) at [email protected].