Frequently Asked Questions
What is OakVPN?
OakVPN is a premium VPN service focused on privacy, speed, and security. We provide military-grade encryption to protect your online activities and keep your data private from ISPs, hackers, and government surveillance.
Do you keep any logs?
No. OakVPN operates a true zero-knowledge infrastructure and never logs your activity, connection timestamps, IP addresses, or any other identifying information. We're committed to your privacy. Read our Privacy Policy for full details.
What platforms are supported?
OakVPN currently supports Android, with Windows, macOS, Linux, and iOS apps coming soon. Check our pricing page for the latest platform availability.
How do I get started?
Getting started is easy! Simply choose a plan, create your account, and download the app. You can try OakVPN risk-free with our 7-day money-back guarantee. Explore what we offer on our Features page.
How much does OakVPN cost?
We offer flexible pricing plans to suit different needs. Check our pricing page for current rates and special offers. All plans include our 7-day money-back guarantee.
Where are your servers located?
We have servers strategically located around the world for optimal performance. View our complete server locations to see where you can connect from.
How many devices can I use?
The number of simultaneous connections depends on your plan. Our Light plan allows 1 device, Standard allows 3 devices, and Family allows 5 devices. See our pricing page for details.
Is there a free trial?
We don't offer a traditional free trial, but we do provide a 7-day money-back guarantee on all plans. This means you can try our service risk-free and get a full refund if you're not satisfied.
How fast is OakVPN?
OakVPN is optimized for speed with minimal impact on your connection. While some speed reduction is normal due to encryption overhead, we aim to provide the fastest possible experience. If you're experiencing slow speeds, try our troubleshooting guide.
Can I use OakVPN for streaming?
Yes! OakVPN can help you access geo-restricted content and streaming services. However, some streaming platforms actively block VPN connections. Try connecting to servers in the same country as the content you want to access.
Is OakVPN safe to use?
Absolutely. OakVPN uses industry-standard AES-256 encryption, the same encryption used by banks and government agencies. We also follow a strict no-logs policy and regularly audit our infrastructure for security vulnerabilities.
How do I cancel my subscription?
You can cancel your subscription anytime from your account dashboard. Simply log in to your account, go to the subscription section, and follow the cancellation process. You'll continue to have access until the end of your current billing period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency payments. All payments are processed securely through our payment partners.
Can I get a refund?
I'm having connection issues. What should I do?
If you're experiencing connection problems, try our Troubleshooting guide for step-by-step solutions. You can also check our Status page for any ongoing issues, or Contact Support to raise a ticket.
Does OakVPN work in countries with internet restrictions?
OakVPN is designed to work in most countries, including those with internet restrictions. However, some countries actively block VPN services. We continuously work to maintain access in restricted regions, but we cannot guarantee service availability in all locations.
How do I contact support?
We offer multiple ways to get help. You can email us at [email protected], use our Contact page, or create a support ticket via our ticket system. You may also find quick answers in Troubleshooting.
What makes OakVPN different from other VPNs?
OakVPN combines military-grade security with user-friendly design. We offer true zero-logging, fast global servers, and transparent pricing. Unlike many competitors, we're committed to privacy without compromising on speed or usability. Learn more About Us.
Can I use OakVPN on my router?
Yes! You can configure OakVPN on compatible routers to protect all devices on your network. This is especially useful for smart home devices and devices that don't support VPN apps directly. Contact support for router setup assistance.
Is my data encrypted when using OakVPN?
Yes, all your internet traffic is encrypted with AES-256 encryption when connected to OakVPN. This protects your data from hackers, ISPs, and other third parties, even when using public WiFi networks.