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Customer Support Specialist (VPN Services)

Remote
Full-time / Part-time / Contract
1+ years

Be the first point of contact for our users. Help people troubleshoot VPN connections, explain how our service works, and make sure every interaction builds trust.

Über Uns

OakVPN is a new privacy-first VPN provider built on the principle of speed, security, and transparency. We're building simple, reliable apps that let anyone secure their connection with one click.

Verantwortlichkeiten

Customer Support

  • Provide friendly, timely, and accurate support via email, chat, and ticketing system
  • Troubleshoot VPN connectivity issues (Windows, macOS, iOS, Android, routers)
  • Guide customers step-by-step through installation and configuration
  • Escalate complex technical issues to engineering when needed

Knowledge Management

  • Maintain and expand our Knowledge Base / FAQ with clear how-to guides
  • Collect feedback from users and share with product & engineering teams
  • Help with account-related questions (billing, refunds, subscription upgrades)

Anforderungen

  • Excellent written communication skills in English (clear, empathetic tone)
  • Strong problem-solving and patience when dealing with non-technical users
  • Familiarity with VPNs, networking basics (DNS, IP, firewalls), or willingness to learn quickly
  • Experience with customer support tools (Zendesk, Freshdesk, Intercom, or similar)
  • Comfortable working remotely and managing your own time

Wünschenswert

  • Prior support experience at a SaaS, VPN, or security company
  • Additional language skills (Spanish, German, French, etc.) for global coverage
  • Basic technical troubleshooting ability (ping, traceroute, DNS testing)
  • Interest in privacy, security, and digital rights

Was Wir Bieten

  • Competitive salary or hourly rate
  • Remote-first culture with flexible working hours
  • Opportunity to grow into Support Lead or Community Manager
  • Be part of a lean, early-stage startup where your input matters
  • Free OakVPN subscription + training on security/privacy tools

Wie Sie Sich Bewerben

Senden Sie Ihren Lebenslauf, Ihr GitHub/GitLab-Profil (falls verfügbar) und eine kurze Notiz über Ihr bevorzugtes Sicherheits- oder Infrastrukturprojekt an:

careers@oakvpn.com

Bereit, Unserem Team Beizutreten?

Bewerben Sie sich noch heute und helfen Sie uns, die Zukunft der Datenschutztechnologie zu gestalten. Wir freuen uns darauf, von Ihnen zu hören!

Find out more
Customer Support Specialist (VPN Services) | Oak VPN Careers